<![CDATA[<style><h1><font size="7">call center performance, call center statistics</font></h1>
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Custom Solution for Nortel Symposium Users
Speedware’s solutions have been customized to meet a variety of particular business needs. For example, as several large call centers rely on Nortel systems, we have developed a solution geared specifically for Nortel Symposium users, known as Media Symposium Analytics. As Symposium data is often the most critical source of information on call center performance, Speedware provides users with sophisticated OLAP technology designed to enhance their understanding of their call center’s performance and facilitate better operational and business decisions.
Our solution’s dynamic dashboard interface allows end-users to rapidly perform multi-dimensional analysis of Symposium data and from other key sources to help improve results in key areas. Examples of built-in performance metrics include customer acquisition and retention rates, customer satisfaction and profitability, agent productivity, and staffing optimization.
When it comes to improving your call center performance, Media
Symposium Analytics is at the core of your decision making process.
The technology boasts user-friendly graphical interfaces, a consolidated global view of data from disparate sources, extensive and accurate trend analysis and, perhaps most importantly, a rapid return on investment (ROI).
Among our successful product implementations to date is a solution built for Nordia, a global provider of incoming call management services for the United States and Canada. Speedware’s solution was implemented in only 4 weeks!
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