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Application Support Services
Speedware provides outsourcing options for companies facing rising application maintenance costs and tightening IT budgets. Combine these issues with the day-to-day IT challenges that consume time and resources, and outsourced application support becomes the answer for many IT executives. Speedware’s portfolio of services has grown to include many types of application support designed to help you remain competitive and build the outsourcing model you need.
Flexibility - Choose the Offerings You Need
| Vendor Management |
- Contract renewals and negotiations
- Vendor escalation and SLA management
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| Software Asset Management |
- Management of configurations of all software
- Proactive management of all software updates, patches, etc.
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| Help Desk Support |
- First-line or second-line calls for application-related problems
- Diagnosis, correction and testing of defects
- Documentation of defects and status reports
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| Database Maintenance & Support |
- Database administration, maintenance, monitoring and management
- Database utilization and capacity trend analysis
- Database administration script creation and maintenance
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| Technology Integration Support |
- Application regression testing following technology upgrades
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| Enhancement Support |
- Scope, estimate, implement, and test application enhancements
- Coordination of user testing, validation, signoff, and reporting of enhancements
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| Application Monitoring |
- Monitoring of batch process schedules on a daily, weekly, monthly, quarterly, yearly and ad hoc basis.
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Additional Information
Click on the links below for additional information on our services.
Contact Information
Speedware's Worldwide Support Center is located in Montreal Canada, and can be reached by one of the following methods:
Telephone:
Toll-free in North America
Toll-free from France, Germany, UK
Toll-free from Australia
All other locations
Fax:
Email:
Business hours:
- 9:00 am to 5:00 pm, your time Monday through Friday
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